Updated 16 March 2021

Dear UPOU Students/Alumni/Applicants for Admission,


Starting 1 June 2020, please be guided accordingly for all your transactions with the Office of the University Registrar (OUR):


  • All transactions should be done online. Walk-in transactions (inquiries/document requests) will not be entertained face-to-face.
  • New applicants/students who will be submitting hard copies of their requirements may submit via courier or may submit personally by dropping it off at the entrance of the UPOU Headquarters in Los Baños, Laguna (near the Security Guard post). Prior to submitting the hard copy of your requirements, accomplish the online application first. Please visit https://registrar.upou.edu.ph for the online application procedures.
  • Telephones may be unattended due to reduced workforce.
  • Email inquiries are being attended, but due to the high volume of emails the office is receiving, please patiently wait for our reply as we will get back to you at the soonest possible time.


Kindly take note of the following contact information for your specific concerns:


Admissions Section: https://helpdesk.upou.edu.ph

  • Admissions inquiries, shifting, transfer, successful UPCAT applicants, and appeals to UPOU


Registration Section: https://helpdesk.upou.edu.ph 

  • Enrollment, change of matriculation and refund of matriculation


Registration Section: https://helpdesk.upou.edu.ph 

  • Request for ID/validation


Student Records and Appraisal Section: support@upou-records.freshdesk.com

  • Document requests (certifications, TOR, diploma, verification, and authentication), request for change of name/information, application for readmission, application for university clearance, honorable dismissal and application for graduation


Faculty of Study: https://helpdesk.upou.edu.ph 

  • Application for graduation, application for LOA/dropping, completion of EXT/removal exam, application for comprehensive exam, application for transfer of credits (TOC), course substitution, validation of courses and program/academic advising


Information and Communication Development Office:

techsupport@upou.edu.ph


AIMS Student Portal login concerns: myportal@upou.edu.ph


UP email account: techsupport@upou.edu.ph


Different modes of payments are available through General Procedures for Payment of Fees. Due to the current situation, cash payments at the UPOU Cash Office are not allowed.


Credit card payments are done through the UPOU Online Payment Gateway. Refer to the following steps for guidance:


Step 1: Request a transaction link according to the specific service or process.


A. For fees related to admission, registration, readmission, document requests, and graduation, request here. Wait for an email from the respective office for the link.


B. For comprehensive examination, application for LOA and dropping fees, request a transaction link from your current Faculty Office:


Faculty of Education (FED)

Faculty of Management and Development Studies (FMDS)

Faculty of Information and Communication Studies (FICS)


Step 2: Once the transaction link is emailed to you, click on the link and you will be directed to the UPOU Online Payment Gateway.


Step 3: Enter the required credit card details.


Step 4: Print the transaction slip. This will serve as your proof of payment (POP).


Step 5: Attach a copy of the POP to your documents or send/email the scanned or digital copy of the POP to the concerned office or unit.


Always check the OUR website for updates and announcements.